Items damaged due to misuse of the scooter, or incidental issues due to normal wear and tear are not included in this policy. Specifically, issues related to tires, worn brakes, joints loosening, or water damage are not covered under the warranty replacement program. However, parts can be purchased directly from our website in these situations.
Battery Related Issues: Lithium-ion battery packs are consumable products that can lose charge capacity over time.
For customers experiencing issues, we are still here to help. Spare parts can be purchased directly from our online store, and we provide detailed instructions for replacing common components.